ReliableFinders.com – Operated by STUD 5 LLC
Effective Date: [Insert Date]
1. Overview
At ReliableFinders.com, operated by STUD 5 LLC (“Company,” “we,” “us,” or “our”), we are committed to your satisfaction. If you are not fully satisfied with your purchase, we offer a Return and Refund Policy designed to provide clarity and ease in resolving any issues related to product returns or cancellations. Please read the policy carefully to understand your rights and our procedures.
2. Return Eligibility
2.1 General Return Period
You may request a return or exchange of eligible products within 30 calendar days from the date of delivery.
2.2 Condition of Returned Products
Products must be returned in their original condition, including all accessories, packaging, manuals, and any promotional items. Items that are damaged, altered, or missing parts may be subject to denial of return or restocking fees.
2.3 Non-Returnable Items
The following items are not eligible for return or refund:
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Products that have been damaged due to misuse, neglect, or unauthorized repair.
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Customized or personalized products.
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Products sold “as-is” or clearance items marked final sale.
3. How to Initiate a Return
To initiate a return, please:
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Contact our Customer Support team within the return window via email at [Insert Contact Email] or phone at [Insert Phone Number].
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Provide your order number, product details, and reason for return.
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Await return authorization and instructions.
Returns without prior authorization may be refused.
4. Return Shipping
4.1 Customer Responsibility
You are responsible for the cost of return shipping unless the product is defective or an error was made on our part. We recommend using a trackable shipping method and purchasing shipping insurance as we are not responsible for lost or damaged return shipments.
4.2 Return Address
Returns must be sent to the address provided in your return authorization.
5. Refund Process
5.1 Inspection and Approval
Once we receive your returned item, we will inspect it to verify its condition.
5.2 Refund Method
Approved refunds will be processed to the original payment method within 7 to 14 business days of receiving the return.
5.3 Restocking Fees
A restocking fee may apply for returns of products that are not defective and have been opened or used. Details will be communicated during the return process.
6. Defective or Damaged Products
If you receive a defective or damaged product, please contact Customer Support immediately upon delivery to arrange for a replacement or refund. Provide photos and detailed descriptions to expedite the process.
7. Cancellations
7.1 Pre-Shipping Cancellations
Orders can be canceled within 24 hours of placing them by contacting Customer Support. After this period, orders that have shipped cannot be canceled but may be returned under this policy.
7.2 Subscription Cancellations
Subscription services can be canceled anytime according to the terms outlined in our Terms of Service. No refunds are provided for partial subscription periods.
8. Exchanges
Exchanges for different models or products are processed as returns followed by a new order. Please contact Customer Support to initiate this process.
9. Contact Us
For questions about returns, refunds, or cancellations, please contact us:
STUD 5 LLC
Email: [Insert Contact Email]
Phone: [Insert Phone Number]
Website: https://ReliableFinders.com
We strive to provide prompt and courteous service to resolve any concerns.